Frequently Asked Questions

How can we help you?

Account & Billing

In our Account & Billing section, we are committed to provide you with a transparent and efficient billing process. We value your trust in choosing our services. It is important to note that our policy does not allow full or partial refunds once payment has been made. By completing the payment process, we understand that you agree with our established policy. Our team strives to provide you with maximum clarity in your financial transactions. If any questions or concerns arise regarding your invoices or statement, our customer service team is available to assist you at any time. We appreciate your business and are committed to ensuring a smooth and fair billing experience for all of our customers - thank you for trusting us!

We are committed to providing you with accurate and detailed invoices that clearly reflect the services you have purchased. If you have any questions or need clarification on your invoices, our customer service team is always available to assist you. We appreciate your confidence in us and look forward to continuing to be your trusted service provider in the future - thank you for choosing us!

Website Issues

Our technical support team is here to help you solve any problems you may encounter while using our website. If you are facing technical difficulties, such as page loading errors, login problems or functions not working properly, contact us immediately. Our technology experts are available to diagnose and fix any technical issues you may experience, ensuring a smooth and satisfying user experience on our website.

We understand that unforeseen circumstances arise and that it is sometimes necessary to reschedule interviews scheduled through our website. If you find yourself in this situation, we ask that you contact us as soon as possible. Our customer service team will be happy to help you find a new date and time that fits your schedule. We want to make sure your experience with us is as convenient and efficient as possible, so we are here to help facilitate any necessary changes to your interview schedule.
Have more questions?

Contact us at
hi@planetatrading.com

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